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The Customer should confirm any loss or damage by providing the Company with evidence supporting such claim within 28 days of request for such evidence. Call our Customer Service team on. Just because you send a letter of claim doesn't mean you have to follow through but at least you have got things going, Copyright Reclaim the Right Ltd - reg: 05783665 I was informed that I would be called when it was found. DPD delivered my parcel next door, they said they have lost it. The issues first begun at the first shop we tried dropping the package off at, they out right refused to take because 'it's too big'. Advice Please. Its free, Twitter - Include the @company's twitter name in your post title here's why, Car dealer who sold death traps and forged court papers, UK households not claiming 19 billion in benefits entitlements. If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not The driver kindly told me I could go to DPDs website and schedule a weekend delivery, which I did, for the princely sum of five English pounds. I spent another hour on the phone in queue to get to speak to Paolo at PCSPecialist who said he'd open up a ticket with DPD and get back to me this evening with some sort of update. - In case you send a parcel that has a value of more than EUR 520,00, we recommend activating additional insurance. Try to make it right. I checked the email- it's got a photo of the parcel at the side of my house. Alternatively sign in to your account or register with us if you haven't already (make sure you use the same email address you used to book the parcel). Nothing being done properly. I find these situations totally bizarre ! Usually, courier companies will not initiate further investigations if the customer does not contact them for that purpose. I get ya, a few days won't be so bad as long as it's not a process that's gonna take weeks. Filing regular claims and consistently holding shipping carriers accountable for their performance promises usually brings a noticeable improvement in the service you receive from them. (d) In any event, any claim made by the Customer must be made within one year from the date of despatch. INSTANT. Track Your Parcel | Your Delivery Experts | DPD In case something is wrong with your package, you can either submit the complaint directly online or call GLSs hotline in the respective country. infected with a virus or malware. The reason I said gladiator pc was because I used them before and their customer service was fantastic. Your Information Please fill in as much detail as you can to help us deal with your enquiry efficiently Your Name * Delivery Postcode* Delivery Address* Reference Number* (Your reference number is your parcel number, consignment number or calling card number) Sender's Reference Washer dryer ordered 2 Dec, installed finally 31 Dec and still not working. Currys are a law unto themselves and routinely shirk from their obligations. The initials don't belong to anyone in my household but have my surname. When I dropped the parcel off the shop keeper gave me a slip with a dpd reference number on it and the barcode which was on the same slip was stuck on the box and then scanned. It is a web form that sends an email. You can accept all cookies or. Sadly, this will take a few days but its out of PCS's hands until DPD deal with the ticket and confirm to them its lost. Really not happy - and no further on with a pathetic ripped box not fit to transport a cuddly toy sitting in the hallway with a damaged POC and one still missing. It's out of warranty so we had choice of either shipping it to them or them sending out an engineer to repair, the latter being more expensive so we chose to ship it. The Terms and Conditions of the company will give you more details of what you can or cannot do. DPD will want more time to "investigate" and then will put we come back with the same answer. Be wary of such a trick, folk! what happens if they just can't find it? I'm a consumer expert - here's what to do if your parcel is lost or stolen Track My Parcel; DPD Pickup Shop Finder; Find My DPD Depot; Service Disruption; Your Delivery Preferences; Complaints Charter; Packaging Tips; Help; Contact Us; Contact Us. The #1 subreddit for Brits and non-Brits to ask questions about life and culture in the United Kingdom. ? So as the title says Dpd have said my package has went missing in transit and they've no idea where it is an are investigating. The call center lady went back and forth for a while about the five pounds but eventually told me the best she could do was re-arrange delivery for the next Saturday. Heres a tip: dont lose your customers money! Very pessimistic but on the experience here, probably quite realistic. Further edit- This has become quite inconvenient now. Trigger automated tickets for delivery-related issues to proactively and quickly resolve customer issues. - BIG Fail! My parcel was supposed to be delivered, but I was at work. Enter your DPD reference: How Can We Help? I respect giving the benefit of the doubt but in this circumstance I can't really offer much. You may only use DPD Tracking to track your parcels. Parcel lost: DPD / or pick up store MoneySavingExpert Forum Sad to see so many posts with similar issues as me! Helping You To Answer Your Query - DPD (UK) My questions to anyone who reads this are - is this normal for a package to go missing and quickly turn up? Even if the parcel has already been transferred to DPD, contacting the sender is the right next step. If you are unsure of your reference number this can be found on your confirmation email. This was then updated to it's at the Bham hub at 05.15 on the 16th and is on it's way to magherafelt followed by a further update at 07.18 saying there's a delay with your parcel at our hub. I'd prefer to have the pc i ordered but I don't wanna wait a week or more for investigations and such before a refund as I've already been waiting on the whole build process and was super excited for it to arrive only to be badly let down. You can open an enquiry on the DPD website for a missing or damaged parcel. Hey there! or take it to small claims court? Begin by sending a statutory request for your personal data. Contact form | Your Delivery Experts | DPD Has anyone dealt with Delivery Investigations LTD? : r/AskUK - Reddit - If your parcel is past its expected delivery date, you can contact us to open an enquiry. DPD's complaint procedure is a process called "make it right". I was informed that if they found it in time, I could get my parcel on the coming Saturday 10 September! My parcel has arrived damaged. It all started on Wednesday 24 August. Try now at zero out-of-pocket cost. Was expecting an Amazon delivery today. How about contacting whoever was taking my parcel back to the sender and tell them to turn their ass around? The sender will request for an investigation of your package. F feargal Member Feb 17, 2021 #4 Chat to us. From service failures to invoice errors, learn how you can recover refunds for 50+ carrier errors and save up to 20% of your shipping cost. How do I make a claim for loss/damage? | DPD Local https://t.co/dGbGHnlt0D, Redundancy help please. Why don't you change your profile picture?? DPDs make it right complaints procedure vomited a digital error back into my inbox and then nothing else happened. My parcel has contents missing. If you had paid by credit card or by debit card, it would be much more straightforward. Buying any goods or any services??? Of course I wanted to complain! Apparently my parcel was genuinely lost at this point. In that case, it's best to contact the sender of the parcel. It may not display this or other websites correctly. They will contact us to make enquiries on your behalf. https://t.co/vE5zU04Z8D, No building regs for new roof. She couldnt explain why, but there was no reference to my paying five pounds in their system. Actually yes - I bought a table from Amazon and the driver put the parcel on a random persons door and snapped a picture. Am I entitled to an immediate refund or do i have to wait until the investigation is over? DPD will want more time to "investigate" and then will put we come back with the same answer. I instantly got on a call with Currys indian support (ironic) and was told I now have to wait 14 days for an investigation to occur. We often link to other websites, but we can't be responsible for their content.