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The NSW Government eTendering website lists upcoming, current and closed business opportunities that have been provided by agencies. It takes about 15 minutes. Submitting a complaint You can submit a complaint or provide feedback by using one of the following methods: Via the online feedback form Email info@service.nsw.gov.au Phone 13 77 88 In person at any Service NSW Service Centre Write to: Customer Resolution Coordinator GPO Box 7057 Sydney NSW 2001 Complaints about our services Public housing Feedback and complaints about public housing Feedback and complaints about public housing Give feedback or make a complaint about public housing using the options below. An online service for DCJ tenants to lodge non-urgent home maintenance requests Home modification request DCJ assists eligible tenants and approved applicants to modify their home to help them live independently Maintenance and home alterations How to report maintenance issues and request permission for home alterations You can call us for advice about whether your issue is something we can help with. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. However we can get information from these authorities that may better explain the decision for you. If this is the case, we will contact you to discuss the issue, before taking further action. Alternatively you may wish towrite to the relevant Minister. universities based in other states or countries for example, University of Tasmania. If our response to your complaint is likely to be significantly delayed, we will let you know about the delay. We handle complaints about most NSW government agencies, local councils, as well as some community services for children, young people and families. If you are not satisfied with our response, please advise us and we will organise to carry out an internal review. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. You may wish to contact the Assisted Boarding Houses Team to provide comments, enquiries, complaints or feedback. Having the job reference number will make it easier to make a follow up call to the Maintenance Line. Phone:02 9716 3025and ask for an Assisted Boarding House Compliance Officer. DCJ Housing wants to assist tenants to live in peace and harmony with their neighbours. We handle complaints about agencies that provide services to Aboriginal communities, such as: We have Aboriginal staff who assist to handle complaints we receive from Aboriginal people s . The Judicial Commission of NSW receives complaints about judicial officers. Your rating will help us improve the website. Please call the Police Assistance Line first to report vandalism before calling the Maintenance Line. . nsw.gov.au or ring 1300 HOUSING (1300 468 746). Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. Property maintenance issues and problems Text size If you live in public housing and you need to request maintenance, or report a problem, you can call the Housing Contact Centre Maintenance Line on 1800 422 322. We cannot handle complaints about child support. Applicants and tenants can appeal these decisions through the Housing Appeals Committee. You can find the Review of Decisions form and the Appeals and reviewing decisions fact sheet on the website: www.housing.nsw.gov.au. Alternatively, you can ask the NSW Ombudsman to review your complaint. If you're not happy with our decision or the way we handled your complaint, seeComplaints about the NSW Ombudsman. The law requires us to protect your personal information, and not to disclose it to another person or body except in certain circumstances. This policy applies to all Service NSW employees receiving or managing complaints from the public made to or about us, regarding our services, employees and complaint handling. Can I appeal more than once? Alternatively, you can contact your localDCJ Housing office. If you are not happy with their response, find out how to lodge a complaint with the Housing Registrar on their website. Social housing-related complaint Housing Contact Centre (client feedback option) 1800 422 322 launch (9.00am to 4.30pm Monday to Friday) feedback@facs.nsw.gov.au launch Post: Client Feedback Unit, Locked Bag 7150, Liverpool BC 1871. This includes: Read more about complaints about community services. We'll contact you within 2 weeks to give you an update on your complaint. 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Registry of Births, Deaths and Marriages. Email:AssistedBoardingHouses@facs.nsw.gov.au. You can report any contracting matter or escalate a contracting complaint to the NSW Ombudsman. The Department of Communities and Justice works with children, adults, families and communities to improve lives and help people realise their potential. You will need to give as many details as possible about the problem that needs repairing when you call. Contact the Law Enforcement Conduct Commission. We cannot handle complaints about financial services, including: Contact the Australian Financial Complaints Authority (AFCA). Contact the Commonwealth Ombudsman. We canhelp you make a complaint. Urgent help phone numbers Domestic Violence Line 1800 656 463 Link2home Homelessness 1800 152 152 Link2Home Veterans and Ex-Service 1800 326 989 Child Protection Helpline 13 2111 Quick access Apply for housing assistance Apply for Rentstart Bond Loan Update your circumstances on an approved application Expected waiting times eRepair We can finalise most complaints within 30 days. what happened after you contacted the agency. Part 1: What is unreasonable conduct by a complainant? E-mail: customersupport@jaggaer.com. private universities for example, Australian Catholic University and University of Notre Dame. Understand what housing help you may be eligible for, including social housing and private rental assistance. Justice Health and Forensic Mental Health Network. What matters are out of the Registrar's scope? If you contact us by phone we will endeavour to transfer your call to the relevant agency, or provide you with that agency's contact details. Specialist staff are available 24 hours a day, 7 days a week, to provide support and advice. An online form is available where the provider is registered under the NRSCH. We will endeavour to respond to queries at the point of escalation and preferably within 72 hours. We cannot handle complaints about phone and internet companies for example, Telstra, Vodafone and Optus. If you want us to handle your complaint confidentially within the Department, please let us know. You can also help another person to make a complaint. You will need to give as many details as possible about the problem that needs repairing when you call. You can also call FACS or go to your local office for assistance. An important function of the Registrar of Community Housing is to investigate complaints and other matters in respect of community housing providers that are registered under the National Regulatory System for Community Housing (NRSCH) or the NSW Local Scheme. Community Justice Centres provide free, voluntary mediation services, to help people understand each other's point of view and work together to reach an acceptable agreement.